There are everyday scenarios that as leaders we have to address with courage: saying no, challenging others, receiving constructive feedback, making tough decisions and more.
Difficult conversations become much easier when we are clear about our intentions and we have set clear expectations.
In this course, we will walk through what difficult conversations are, why they are important to becoming your best in life and leadership, and give you practical tips and tools for how to prepare, execute and follow up on them so you can feel calm and confident in your approach.
PARTICIPANTS WILL WALK AWAY WITH A BETTER UNDERSTANDING OF HOW TO:
- Confront difficult, awkward issues quickly with clarity, compassion, and courage.
- Be more confident about their own intentions and what matters most.
- Hold themselves to a higher standard and be a role model.
- Set clear expectations and practice joyful accountability.
- Build trust and understanding so people are more committed to following through.
WHAT YOU GET IN THE DIFFICULT CONVERSATIONS COURSE:
- 8 modules with 2-4 lessons per module.
- Video trainings and supplementary materials like checklists, worksheets, reference documents to keep you organized and on-track.
- Option to complete at your own pace individually or use as a training alongside your team.
Course Content
Module 1: Welcome
Module 2: Defining Difficult Conversations
Module 3: Building Trust & Safety
Module 4: Before the Conversation
Module 5: During the Conversation
Module 6: After the Conversation
Module 7: Clarifying Expectations & Accountability
Module 8: Celebration & Wrap Up
